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Client: Telecommunications
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Situation:
The company had 12,000 employees
dispersed amongst branch offices all over the country. It was a challenge for the
HRD, and a very simple process of awarding corporate pins and rings had been implemented.
Despite the simple process, there were awardees who were missed; or resigned employees
who were still in the list. This contributed to employee dissatisfaction.
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Solution:
An automated and merchandise/lifestyle/travel
range of reward system provided clean employee tracking and allowed the employee
to choose his own reward based on the service levels.
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Results:
- Consistently received a rating of "Very Satisfactory"
or 4 out of 5 from the participants/employees.
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